PRIVACY NOTICE

This is the privacy notice of The Carrington Partnership. In this document, “we” or “us” refers to The Carrington Partnership.

Our registered office is 240 Wellington Road South, Stockport, Cheshire SK2 6NW

This notice advises our policy on all information that we record about you. It covers both information that could identify you and information that could not.
We are committed to protecting your privacy and confidentiality at all times. We understand that our clients need to be assured that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. We will never rent, sell or otherwise disclose any of your information to any person outside our business.
Our policy is both specific and strict. It complies with UK law. If you do have any concerns, however, please contact us.
Below we have detailed the information we collect from you in order to provide the services we offer and the reasons why it is necessary to collect it.

1. Identification and contact information

This information is used:

  • to provide you with the services which you request;
  • for verifying your identity for security purposes;
  • for marketing our services and products;

In addition, information which does not identify any individual may be used in a general way by us or third parties, to provide ways to improve our service, for example relating to demographics or marketing strategies.

We may contact you via post, email, telephone or text for these purposes. If you do not want to receive communications from us any longer, you may opt out by emailing us at:

info@carringtonpartnership.com

We collect data from Third Parties such as social networks, fraud prevention agencies, public information services e.g. Land Registry.

WE MAY SHARE THIS INFORMATION WITH:

  1. HMRC Regulators and other authorities
  2. Credit Reference Agencies
  3. Tenancy Deposit Schemes
  4. Employees of our company
  5. Fraud Prevention Agencies
  6. Any party linked to you (e.g. Joint tenant, guarantor)
  7. Workmen needing access to your home
  8. Companies you ask us to share data with (e.g. UK Tenant Data, Tenant Shop)
  9. Utility Companies and council tax office
  10. Future landlords and letting agents who contact us for a reference at the end of a tenancy
  11. Insurance Companies in the event of an insurance claim ensuing.

2. Market place information

When we obtain information from you specifically to enable you to use or buy a service offered by The Carrington Partnership, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person that would deal with it on your behalf.

3. Your domain name and e-mail address

Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded
We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

  • to correspond with you or deal with you as you expect;
  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • to send you news about the services to which you have signed up;
  • to tell you about other services available through our company;

4. Information you send to us.

Information you send to us is stored on our servers. That information is only used by The Carrington Partnership and would never be passed to any third parties.

5. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

6. Card Payment Transactions.

Payments due to The Carrington Partnership can be paid by debit card by using a virtual terminal in our office via World Pay. If you make a payment over the phone or within our office, the details are entered directly on to the World Pay site immediately at the time of the transaction. They are never written down or entered onto any of our computer systems, recorded or stored in any format whatsoever. We are PCI compliant via Safer Payments and have to pass an annual compliance test to prove that we handle transactions securely on your behalf.

7. Payments from Bank Accounts

When you complete a standing order form, the information you have given to us is passed to your own bank for processing according to our instructions. We do keep a copy. Rent is collected by Standing Order and only “you” can cancel or change this mandate once it is in place.

8. Credit reference

We will share information with Credit Reference Agencies and they will provide information about you. The data we exchange can include:

  1. Name, address and date of birth
  2. Application form details
  3. Financial status and history
  4. Public information.

We do this for the following reasons:

  1. To combat fraud
  2. To ensure that the information you have provided is correct
  3. To assess affordability
  4. To track and recover debts

NB On a joint tenancy, credit reference agencies may link your data to other joint tenants. You can ask them to break the link, but you usually have to prove that you no longer have a link with them.

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY

9. Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We keep information which forms part of our business record for as long as you are a client and for up to six years thereafter. We will keep the data for the following reasons:

  • To respond to questions or complaints or
  • To show why we have treated you fairly or
  • For historical research and statistical purposes or
  • In the case of legal action of any kind.
  • To provide information to tax collecting authorities.

10. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

11. Calling our office

When you call our office, your telephone number is displayed on our telephone screen unless the number is withheld. Calls are not recorded.

12. Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

13. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order or Her Majesty’s Revenue and Customs Services.

14. Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Joanne Carrington is the data controller.

Contact Details:
The Carrington Partnership
240 Wellington Road South,
Stockport,
Cheshire
SK2 6NW

Tel: 0161 480 0099
Email: info@carringtonpartnership.com

VITAL INTERESTS – We can pass on details in an emergency e.g. Medical care if you are physically or legally incapable of giving consent.

FEES – We will supply a copy of information free of charge. We can charge a reasonable fee when a request is manifestly unfounded, or excessive particularly if it is repetitive. We may charge a fee where we have already supplied the information.

We must supply information without delay and in any event within one month. This can be extended by up to 2 months if, during that month, the request is considered complex and/or numerous, and if we do, we have to explain why.

WE MUST VERIFY THE IDENTITY OF THE PERSON MAKING THE REQUEST USING “REASONABLE MEANS”.

DATA PROTECTION IMPACT ASSESSMENT

This will allow an organisation to identify and fix problems at an early stage. Further guidance see ICO Conducting privacy impact assessment code of Practice.

You may exercise “The right to be forgotten”. There may be a legal or other reason why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT:

The Carrington Partnership, 240 Wellington Road South, Stockport, Cheshire SK2 6NW

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL DATA AT:

The Carrington Partnership, 240 Wellington Road South, Stockport, Cheshire SK2 6NW

YOU CAN ALSO COMPLAIN TO THE INFORMATION COMMISSIONERS OFFICE AT WWW.ICO.ORG.UK SEE “HOW TO REPORT A CONCERN” ON THEIR WEBSITE.

16. Sale or Acquisition

In the event that we sell any part or all of the business or assets, we may have to disclose your personal data to the acquirer of such business or assets. If our company or our assets are acquired by a third party, personal data held by us about you will be transferred to the acquirer in order that they may continue to provide the service you have requested. They will be legally obliged to continue to protect your data and to only use it for the purposes originally agreed.